SpyAgent Details

SpyAgent opens with a window of icons representing each of the user activities monitored. This looks nice, but it gives you no clue on where to begin looking. After you make your choice, you get a small window with several columns and rows of data. If you select a row, you can choose an action from the limited menu to cross-reference logs with similar information. This data will be displayed in another small window with several columns and rows of data. You really need to know what you are looking for in order to get any use out of all these log files.

When you select the icon to view screenshots, you get a list of several columns of text data to scroll through. Each line item represents an individual screenshot. You need to click on the line item, and then click on the “View” button to see the image. The image will open in another external program – your default jpeg viewer. If you want to see the next image, you have to go back to SpyAgent, click the next line, and then click on the “View” button again. You can create a slide show, but it is just as tedious to use. First, you need to specify a directory where you would like to save all the image files for export. Then, SpyAgent will open your web browser and allow you to click though these images one by one. All you get is a “Previous” and “Next” button for navigation – it’s a manual slide show, not a movie.

Whenever you want to view something other than the log files in those small windows we’ve mentioned, you have to create an external report. So first, you have to select a destination folder, and then SpyAgent will export the information and finally open a browser window to display the information. With all this exporting of information and creating of external reports, you are leaving a lot of “spy” data out in the open in places that will be easily discovered if you don’t regularly clean up after yourself. The program will not clear away these traces of your spying activities for you.

Customer Support

SpyAgent only provides a small set of FAQs and email support from their web site. They claim to have a 24/7 helpdesk, but indicate that you should expect to receive an email response within 12 hours. They either get a lot of requests for help, or there is actually nobody to answer your email right away. They also don’t provide 24/7 phone support or the ability to chat live with a technician. Finally, there are no phone numbers to call if you have questions when they are in, and their address is a private mail box, not an office building.

Bottom Line

We were impressed with the information that SpyAgent captured, but disappointed when it came time for viewing the log files due to the difficult user interface.

Rating: 3 out of 5 Stars